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Excellence

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Excellence is never an accident.  It is achieved in an organization  only as a result of an insistence on the highest standards of performance.  It requires an unswerving expectancy of quality. Excellence is contagious. It infects and affects everyone.  It charts direction. It establishes the criteria for planning.  It provides zest and vitality.  Once achieved, excellence has a talent for permeating every aspect of the life of an organization. Excellence demands commitment and a tenacious dedication from the leadership of the organization. Once it is accepted and expected, it must be nourished and continually reviewed and renewed.  It is a never-ending process of learning and growing.  It requires a spirit of motivation and boundless energy.  It is always the result of a creativity conceived and precisely planned effort. Excellence inspires; it electrifies.  It potentializes every phase of an organization’s life.  I...
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The Almighty Dollar

Jeffrey, I have a customer that I have been servicing for two years, and quite well I might add. I have been available on holidays, weekends, and even help them with design work on product that I don't provide to them. Last week I lost an order for a $65 price difference. Apparently my efforts, at this point, don't override the almighty dollar. How do I address this with my customer? Corey Corey, Meet with them as soon as possible. Review all of your work together. Include everything that you have done for them and with them. Ask them if all of that work was worth $65, or not. Ask them if they will just do business with you and not ask for bids or quotes in the future. If they refuse, that tells you exactly where you are. Keep doing what you're doing and seek relationships with their competition - just like they're doing to you. That might be just the wake-up call they need. Be friendly, but be realistic. This customer is not loyal to you - and you need to find customer...
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