Be realistic with what you expect from others

When people let you down, and you let it bother you -- it will destroy your long-term relationship with that person. You become frustrated because your expectations are not being met. That frustration will turn into a seed of resentment if you focus on how they let you down (again and again in some cases).
Here are some ideas to help align your expectations with their performance:
Remember to focus on forgiveness and understanding when people make mistakes.
Let people off the hook. Sometimes you just need to give people a pass. It's not always important to show someone they screwed up. Let people make mistakes.
Always try to understand. Judge yourself based on your intent. Judge others based on their actions. Try to understand how they could have (or why they would have) forgotten to pass on the message or not called back the customer.

Be realistic with what you expect from others. Be forgiving and try to understand when people make mistakes (especially when it affects you), they are not perfect.
Focus on the good. If all you do is focus on how other people are screw ups, then you will continue to find that evidence. Look for the good in people and accept the things you may not like.

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